What is feedback in Sberbank online. Sberbank check the status of the request

When choosing an item Feedback in the Sberbank Online mobile app for Android a form with the corresponding name is displayed, which consists of the following sections:

• inbox;
• sent;
• Basket.

note, the "Feedback" section is available to customers only if there is an appropriate technical capability in the territorial banks of Sberbank.

Create a new case

In order to create new appeal to the Sberbank Help Desk, it is necessary on the "Feedback" form, or in one of the "Inbox", "Sent", "Cart" sections, click on the button, which is located in the lower right corner of the screen form. After clicking, a form for creating a new letter will be displayed.

For sending letters to the support service of Sberbank, you must fill in all the required fields and click the Submit button.

In order to upload an email attachment, it is necessary to press the button at the bottom of the screen form Add Attachment. A pop-up window will appear asking you to select a data source. To add an attachment, you must select the desired file. Once selected, the file will be added to the email.

To view an attachment, click the Attachment button. When you click on the Change button, a pop-up window will appear in which you must select a data source. To replace an attachment, you must select the desired file. Once selected, the attachment in the email will be replaced.

To delete an attachment, click the Delete button.

Reply to incoming mail

To view incoming mail in the Sberbank Online mobile app for Android, go to the "Feedback" section and select the "Inbox" item. If a response was received to the user's request, the letter is displayed in the list.

If the email contains an attachment, a hyperlink is displayed in the body of the email. Click on the hyperlink to view the attachment.

To reply to a letter, you must click on the ← button in the lower right corner. Form will be displayed Message where you need to fill in the details of the letter. To send a letter, you must fill in all the required fields and click on the Send button.

Deleting emails

From section inbox mobile application Sberbank Online for Android, you can delete emails by clicking on the Edit button and selecting one or more entries.

Please note that messages with the status "New" cannot be deleted.

To delete several letters, you must click on the button Edit, select the desired letters and click on the button Delete. To cancel the deletion, click the Cancel button.

Sent

The algorithm for working with sent letters is similar to the algorithm for working in the Inbox section.

Message basket

From the "Cart" section, you can recover letters by clicking on the Edit button and selecting one or more entries.

To restore several letters, you must click on the "Change" button, select the letters you need and click on the Restore button. In order to cancel the restoration, you must click the Cancel button.

Sberbank has been a leader in the field of credit and financial services for many years. Its client base includes almost every citizen of Russia. The leading banking structure operates on the principle of providing services that are most comfortable for its customers. Especially for these purposes, a multifunctional service application Sberbank-Online was created, which helps to control the status of their accounts and carry out the necessary transactions.

But there are situations when it becomes necessary for the user of the personal account of the site to urgently contact bank representatives to obtain any information. For these purposes, Sberbank-Online feedback is provided, with which you can send the necessary message. Ask a question of interest, complain about a Sberbank employee, or consult about mutually beneficial cooperation.

With the help of feedback, you can get answers to all your questions on interaction with the bank

In what situations should you use the feedback form?

The reasons for using the feedback services with representatives of the banking sector can be completely different situations. For example:

• loss of funds from the account;
• blocking the card for unknown reasons;
• poor performance of the system (non-delivery of SMS, site freezing);
• obtaining advice on cooperation with a bank of legal entities;
• desire to receive more detailed information on customer service issues;
• a complaint for inattention or inappropriate behavior of an employee of a Sberbank office;
• clarification of the situation with the connection of an additional paid service that the client did not order.

Sberbank-Online is a convenient and multifunctional service

How to write an appeal to Sberbank-Online

To use the feedback service, you need to go to a specialized section of the site. The application form provided for this purpose will open before the user. It must be filled out correctly and completely, without losing sight of a single item. The appeal includes several sections.

Goal of request:

• deposits;
• mortgage;
• loans;
• payments;
• translations;
• service;
• debit card;
• credit card;
• brokerage service.

Text of the appeal:

It consists of a special window where the user should state in detail the fact and reason for the appeal. This item should be filled out as detailed as possible, this will help bank employees to give detailed advice on issues of interest or to understand the current situation. You can also attach a file if needed.

Personal data:

The Sberbank feedback form does not provide for anonymity. Therefore, when drawing up an application, it is necessary to indicate in detail your coordinates (region of residence, contact numbers) and personal data: Full name

When making a request, you must indicate the subject of the appeal.

Who can submit a request

It is allowed to issue a feedback form and send it to any client of the bank, the user of Sberbank-Online. Both individuals (private) persons and legal entities (representatives of business communities and entrepreneurs) can contact the banking support service. But you should be aware that when filling out the feedback form, legal entities will need to indicate the reason for the application. For example:

1. Questions of self-collection.
2. Remote service.
3. Credit advice.
4. Account opening and maintenance.
5. Incomprehensible moments on transfers / payments.
6. Other questions of interest on interaction with the bank.

Design rules

To ensure that the request does not remain unanswered, it is necessary to approach filling out the feedback form responsibly. You should not skip all the fields that need to be filled out.. Sections such as:

• Goal of request;
• personal data of the client;
• response form;
• the reasons for the request;
• telephone number for communication or E-Mail address;
• the text of the application (the form allows you to make an appeal up to 2,000 characters).

When filling out a question using the feedback form, you must fill in all the required fields of the application

If the appeal was drawn up again, and the client has already filed a similar question (complaint), the number of the previous appeal should be noted in the appropriate column. You need to know and take into account that when applying online to Sberbank, feedback on the number of the appeal will be processed much faster. After all the columns of the form are filled in, you should click on the "Submit" button.

How long to expect a response

The time it takes to receive a response from the Sberbank support service depends on the complexity of the issue. The client can also receive a response message on the day of sending the completed application. You should be aware that Sberbank takes 15 calendar days to consider the sent question and send a full and detailed answer.

How to track the status of a sent request

When compiling an application for a question of interest, each sent form is automatically assigned a number. It is with its help that you can track the fate of the sent request. Or, log in to the Sberbank-Online Personal Account and view the current status of the submitted application online.

On the site it is easy to track the status of the submitted application

What to do if there is no answer

Feedback in Sberbank PJSC is a way to contact employees directly from a computer. In addition, this is an option to clarify the status of a sent request. It is recommended to use it in the bank itself as the fastest and most efficient. Now the client does not need to call the organization or the hotline, go to the office. It is enough to go to the official website of Sberbank for feedback to check the status of the appeal.

Clarification of the application number

Most clients do not know how to check at what stage of the consideration of their application. It is possible to define it:

1. On a single phone number of the organization. Calls to 8-800-555-55-50 are available from landlines and mobile phones. To communicate with the operator, you need to follow the instructions of the bot.
2. On the hotline. For clients from Russia, 900 is provided. For effective communication with an employee, you should prepare a passport and, if necessary, a bank card number in advance. Communication from other countries is carried out through the phone number indicated earlier, but in the international format (+7-495-500-55-50). When you are abroad, the call is paid in accordance with the tariff plan.
3. Through the support service. There are online services on the website and even in social networks. However, there are risks of getting data to intruders; At the end of the dialogue, be sure to log out of the system.
4. Thanks to the feedback form. More about her later.

Each of these methods will help you find out the application number to the bank. Control over this code is carried out promptly, allowing you to find out the current status of the appeal.

How to use the bank service

Feedback from the institution is provided on the official website. The application is made with the indication:

In the text, it is important to indicate which department the appeal is related to. The client must describe the situation in as much detail as possible - this will help employees quickly resolve the issue.

If there is not enough space in the designated field to state the essence of the problem, the addressee attaches a file to the message. It can contain both the full text, and visual confirmation of words, and the results of previous calls.

The response to the appeal comes in the message and to the email address. Calls are made only with the permission of the client.

Up to 6 files are allowed. Acceptable formats are txt, doc (docx), rtf, jpeg, pdf. The maximum size of each attachment is no more than 3 megabytes.

Persons who have previously submitted the same request can check the box “I have already contacted the bank about this issue”. Then you also need to indicate the number of the previous appeal.

Checking the Status of a Case

To clarify information on a specific application of an individual or legal entity, you can use a simplified feedback form. It is located on the right side of the site page.

In Sberbank, in feedback, the status is checked after the introduction of the circulation numbers.

Reference. A 16-digit number is required in the formatXXXXXX— XXXX— XXXXX.

Procedure for contacting the bank

Usually, the code to be entered helps to check the status of the appeal in Sberbank by number. If the application was sent from the Sberbank Online system, then its results are sent to your personal account.

When to Worry

Once an application has been submitted, it must be processed and responded to within two weeks. If after half a month there is still no answer, Sberbank checks the status of this application by feedback. For related questions, please contact:

• to the hotline operator or get basic information from the bot;
• ask questions in the online chat of the organization.

Recommendation. Starting to worry a couple of days after applying is not advisable. An audit is required if there is a delay in the process of considering and resolving the issue. Even if there is no application number, verification is possible. To do this, you need to find out the code by contacting the bank operators.

Loan application status

There is no special service for working with clients requesting loans at Sberbank. Clarification of the status of the application is possible, according to the rules, in the department or on the hotline.

But it is also possible to apply online, in particular, through feedback. It is not recommended to use this method directly, but it is worth a try. Sometimes clients get enough information already based on the answer.

You can ask a question of interest if the client is a user of the services and products of the bank. You can, of course, check the status of an application for receiving money on credit at Sberbank at any time. However, it is preferable to apply after the expiration of the terms provided for a particular type of lending to individuals and legal entities. Both individuals and corporate clients can fill out the form.

Sberbank of Russia PJSC is the largest bank in our country with a huge number of clients. There is an opinion that the larger the organization, the more disorder, bureaucracy and other negative phenomena in the life of giant corporations. However, this opinion regarding Sberbank is a delusion. Sberbank has changed: an individual approach, openness and accessibility are three advantages that can be easily assessed. In this review, we will deal with what applications to Sberbank can be made via the Internet, and what methods exist for this.

Leave a request through Sberbank Online

The Bank cares about its customers and is constantly improving its self-service services - the Sberbank Online user's personal account and mobile application.

To enter the WEB version of Sberbank Online, follow the link online.sberbank.ru and log in. For registration and authorization, you will need a valid Sberbank card and a mobile phone to which the mobile bank was connected. If you have not connected a mobile bank, then you will not be able to log in. In this case, you need to contact the bank and connect the service. At the bank branch, you will also be given a login and password to enter Sberbank Online.

After entering, at the very top there is an envelope symbol, clicking on which will open a letter form to the bank's contact center.

In the form that opens, you can see the history of your requests and create a new one, which will be read by the claims service of Sberbank. Claims are automatically assigned a number. On the page, you can select the type of application (consultation / complaint / claim / gratitude / suggestions for improvement, etc.). The answer can be received in writing by e-mail or to the phone number to which the service is linked. The form allows you to select a topic, compose the text of the appeal up to 2000 characters with spaces (this is approximately A4 page 14 in font).

If your text does not fit, you can type text on your computer and make an attachment in any format. The same method is suitable for filing claims with the signature of the applicant. The easiest option is to write your application on A4 sheet, date and sign, take a picture and attach a photo. The Claims Department of Sberbank of Russia accepts and processes applications in any format within the time limits established by law.

Form of appeal

Inquiries are usually answered within 5 business days. For complex issues that require the connection of IT and other departments of the bank, the processing time can be increased up to 15 days.

Online application through the mobile application "Sberbank Online"

The mobile application also allows you to create an appeal to the contact center of the bank. On the main page in the upper left corner there is a stylized little man icon. Click on it and go to the "Feedback" section. Here everything is arranged in the same way as in the WEB version of the service: we prescribe the subject, select the type and subject of the request, indicate the e-mail or phone number, write the text, attach files.

You can track the processing status both in the application and on the Sberbank Online @ yn website.

Send a letter to the bank

Appeals of citizens to the bank are accepted by e-mail [email protected]. Write to the bank whatever you want: complaints, claims, thanks to employees, ask for advice and any feedback. Letters are registered in the CRM-system of the bank and received for processing in the general manner.

Feedback form on the site

One of the most popular options to apply to Sberbank online is the feedback form on the bank's official website. Follow the link http://www.sberbank.ru/ru/important and click the "Write" button.

Feedback on the site

The application form opens. Fill in all the fields:

• “Purpose of the appeal” is the topic on which you apply to the bank;
• "Reason" is marked with a selection checkmark;
• test;
• attach a file - no more than 6;

Personal data - write real data. Otherwise, the processing of the appeal may be denied.

Secondary appeal - check the box if you have already applied on this topic and the issue has not been resolved, indicate the number of the appeal. This will allow the specialists who will deal with your application to review the history of correspondence and reduce the time for its consideration.

The answer will come in the way that you specify - by e-mail or SMS.

The screenshot above shows an additional form "Check the status of the consideration of the application." Knowing the number of your application, you can always track up-to-date information on working with the appeal. It is advisable to keep this number, as it may come in handy when contacting bank offices or the support hotline.

We have considered all the options on how to write an appeal to Sberbank via the Internet. Choose the one you like best. Not a single question will be left without proper attention!